About Dialer Solutions

DialerSolutions is a privately owned Corporation that helps organizations address all of their Inbound and Outbound Call Center/Customer Contact Center’s technical needs.  We have over 25+ years of call center, telecommunications and computer/ networking technical support experience.  Working in top technical management positions for Fortune 50 companies such as General Electric, Allstate Insurance and Sprint, we possess the experience and ability to offer practical hands-on experience in all phases of the following technical disciplines that may affect your customer contact center:

• Voice (Local, Long Distance, VoIP, T1, DS3) and Data (Internet/ISP, Point-to-Point, MPLS Layer 3) Telecommunications Circuits and Services
• Telephony Systems (PBX, Predictive Dialer, AutoDialer, VoIP, IVR, ACD) Sales and Installation
• Computer/Server/Peripheral/Software/WAN/LAN/Network Infrastructure Sales and Installation
• Structured Cabling/Premise Wiring/Low Voltage Sales and Installation
• Call Center Furniture/Cubicles Design, Sales and Installation
• Web/Database Application Programming Development Services
• Technical Project Management/Software Implementation Services
• Office Setup and Relocation Services

Established in 2001, we have built a loyal client following based solely on our ability to act as a “One Stop Technical Shop” for all of a client’s technical Call Center/Customer Contact needs. 

A customer may call in search of a specific piece of telecommunications equipment (e.g., Predictive Dialer) and after discussing their needs and requirements, the customer discovers that we can help with all of their technical call center needs:

• Layout the Call Center Room and provide affordable cubicles and office furniture to furnish the call center
• Provide affordable Local/Long Distance/VoIP/T1/DS3 phone service as well as Internet Data services and act as the intermediary between the Telecommunications carriers to ensure proper communication and installation of these complicated circuits
• Provide the necessary Structured Cabling and Premise Wiring needed to interconnect all of the agents, offices and systems
• Design and install the Computer and Network Infrastructure needed to interconnect the systems (e.g., Desktop computers, servers, switches, routers, firewalls, appliances)
• Provide the Telephony equipment needed to address their inbound and outbound customer contact needs (e.g., Predictive Dialers, Auto Dialers, IVR Systems, PBXs, VoIP, Telephone Key Systems) and install and configure these devices to the customer’s specifications
• Provide any customized programming needed to make information easily and efficiently accessible to the organization utilizing quick and easy to implement Web/Database based solutions
• Move an existing Call Center to new a location or setup a new location and ensure that expensive service interruptions are kept under control

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